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Posted on Sunday 28 April 2013 at 8:35 pm

I think Kafka wrote the script off which my tech support guy is operating


bratty_jedi at 7:00 pm on 29 April 2013 (UTC) (Link)
I was kind of wondering about that as an option until the reply when he said "i already told you to install NEW version of [program] onto [your computer]" That seemed to me like it had to be the same person.

I got another reply today that referenced a previous one and accused me of refusing to provide requested files and refusing to update the second computer in the sync, which must be running an old version. It really isn't. I'm 100% certain both computers are completely up to date. The refusing to provide files bit is because the second time I sent the log files from the same computer as before, because that is the main computer with all the profiles set up on it and the like for running the sync. Apparently I misunderstood his request and he wanted them from the other computer. All he had to do was reply with "No. The other computer." and I would have sent it. Instead he waited for another round of back-and-forth "Update!" messages with no mention of the log files before accusing me of refusing to update and refusing to send the files. I've sent them now with a note that both computers are up to date and I hadn't refused to send the files before, that I'd sent the ones I honestly thought he meant and if he meant the other ones it was no problem to send them.

This whole thing is so infuriating at this point. The real kicker is that the program is only having the problem intermittently and is currently working fine.
sunshine304 at 12:27 pm on 01 May 2013 (UTC) (Link)
Well, I guess those people at the tech support simply need to attend some workshop on communication and understanding what they read, then all those back and forth emailing wouldn't have happened.

I'm at least glad to hear that they finally noticed you've got the newest version on both computers and came up with some idea to help you with your prolem.

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